Steve introduces a simple technique that will help you improve your staff's expertise and competence, bringing value back into your business while acknowledging that people make mistakes, can learn beyond them, and ensure that they don’t happen again with your entire team.
💡 Turn your staff's weakness, failure or lack of understanding into a strength by having them create a short presentation about the subject or task to share everything they need to know and learn with the team. By doing this, they become experts.
💡 Having your staff share their knowledge through a short presentation with the team during company meetings will further strengthen the team's knowledge base.
💡 Create a culture where you and your team own your mistakes and take the learning and teaching response so that such errors are far from a negative occurrence and can be developed into a positive, strengthening experience.
3:15 – 💬 ‘We are consistently upping the game and pushing that bar up about what we can expect from our staff because they are continually improving.’
7:45 – 💬 ‘It's okay to do things wrong. It shouldn't be a massive problem in your business if people screw up. Because everyone's going to screw up, but it's what you do about it afterwards that matters.’
9:04 – 💬 ‘If you facilitate the sharing of the knowledge you gain from rectifying mistakes, it can be seen as a massive positive and takes away any potential negatives from that particular experience.’
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ABOUT THE HOST
Steve was a slave to his business, but when he moved to Sweden in 2015, he was forced to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners are overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
To learn more about staff management, check out this episode:
How to attract staff who contribute to your success
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