SYS 131: Behind The Scenes: The Real Reasons Why Key Performance Indicators (KPIs) Matter in Your Business

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Behind The Scenes: This episode details the real reasons why Key Performance Indicators (KPIs) are essential in your business, and they are probably not the reasons you would expect.

Steve reveals his experiences with Key Performance Indicators (KPIs) and how he has decided to take action and put some sturdy and accessible measurables in place.


💡 It is challenging to celebrate successes when they are not made evident by tracking KPIs.

💡 If your staff are tracking their progress, they will be motivated by success to improve.

💡Setting up Key Performance Indicators (KPIs) can prevent miscommunication about the progress of projects or assignments.

💡 Empower your staff to have the courage to confirm priority tasks when workload increases and have the Key Performance Indicators (KPIs) to back up their point to avoid misunderstandings.

Behind The Scenes: Why Key Performance Indicators Matter


1:51 – 💬 ‘Celebrating success is even more important because we are a remote team. We all work from home, so we must consider facilitating these celebrations.’

10:34 – 💬 ‘Your staff needs to know what the goals are and what success looks like. So if your KPIs are nailed, they would know when they reach success.’

12:35 – 💬 ‘Tracking and celebrating success are the key things I'm doing wrong. And hopefully, by doing and getting this right, it will give my team something to lean on when they're doubting themselves and doubting how wonderful work they're doing.’



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Steve was a slave to his business, but when he moved to Sweden in 2015, he was forced to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

Most business owners are overwhelmed because they don’t know how to create systems or get the right help.

Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.

To discover more Behind the Scenes at Systems and Outsourcing, check out this episode:
Behind The Scenes: How We Decide When to Recruit Staff and What They Should Do (Small Business)

You may also find this episode helpful:
Behind the scenes – Did my team cope without me?


Outsourcing, podcast, Virtual Assistant

Steve Day

About the Author

Since 2016, Steve has helped hundreds of business owners to systemise their businesses and outsource their work. In doing so, he has helped them regain control of their lives and create the businesses they set out to build.

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