Behind the scenes! Get the inside story on Steve’s debrief with his team after his seven-day absence from his company. He details what worked and what didn’t. And also what’s changed due to him being away, and what changes they will make in the future.
You can apply the lessons from this meeting to your business! Avoid some of the pitfalls and learn some of the lessons his team discovered during his absence.
Things did not go well and resulted in some significant improvements. It also leads to better communication and cooperation in the team and a better understanding of each other’s roles.
Because of a last-minute enquiry has made changes to the call booking process, the link, and a new suitability questionnaire. As a result, a mistake was made, which caused a staff member to become unsure.
One thing that has become clear is that having a boss in situ and having someone to consult significantly affects the team’s stress levels.
Bringing up a task overrunning in a daily meeting is an excellent opportunity to look at the task. And also fix the problem quickly.
When meeting over a member’s high workload, the team offered to take daily tasks off them. It also helps decrease their hours worked and correctly prioritise their jobs.
A ‘stand up’ meeting is to denote the brevity of the meeting. The team undertook this meeting in Steve’s absence, so clearly, they understand its importance and benefits.
‘It’s hard to make people believe that when they make mistakes, good things happen. And sometimes they have to see a proof before they believe it.’
“The first few days were a bit all over the place. One of my team members is stressed about the deadline for a bunch of slides. It worked out that she’s doing them in far too much detail. And far too high quality to what was needed.’
‘If you know you finish a task in ten minutes and the estimation was four hours, then perhaps that’s worth flagging up.’
‘By that person opening up, sharing that they struggled with prioritising their work and didn’t have enough hours in the day even at ten-hour shifts. Could people possibly help her out? And by doing that, everybody chipped in, bringing the team together massively. The feeling in today’s meeting was just fantastic.’
‘I stand by this; I think it’s one of the most effective meetings you can do. Especially if you’re a small team and you don’t feel like doing a big team meeting.’
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ABOUT THE HOST
Steve used to be a slave to his business, but when he moved to Sweden in 2015, he was forced to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners are overwhelmed because they don’t know how to create systems or get the right help.
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