🎙 When a staff member is not performing their job properly, effective team management is crucial to address the issue without undermining trust within the team. How can we avoid pointing fingers while still ensuring the work is completed as intended?
In this episode, Steve takes an in-depth look at this common problem and explains his company’s steps to rectify the situation.
KEY TAKEAWAYS: Strategies for Successful Team Management When Addressing Underperformance
- Standardize procedures across your business to consistently meet your clients’ expectations. One way to address staff you feel are not doing their job right is to document the process by creating an Operations Manual.
- Blame and ask yourself first, what could I have done to prevent this scenario? How could we improve the system to increase the likelihood of correctly completing the task?
- If you can identify the expert on your team for a specific task, ask them to create a system. This allows everyone on your team to emulate their behaviour.
- Use the DIDACT system to complete a comprehensive Operations Manual. It denotes everything an OM needs to contain to delegate effectively. DIDACT stands for Description, Inputs, Deliverables, Access, Checks, and Time.
- When you describe the task, explain why you are doing it and what happens if it succeeds or fails. Clarifying the task’s importance will motivate your staff to prioritise it correctly.
- When specifying a deliverable, try to pick one that demonstrates that the staff member has completed the task successfully.
- Specify the checks needed to avoid mistakes and ensure you complete the task successfully. A checklist can make standardisation more explicit.
- Increase your staff’s ownership by making them responsible for flagging future problems when doing the task.
- Hold a monthly meeting for your team to share any problems or processes they feel need improving to create a cycle of constant improvement.
BEST MOMENTS: Effective Team Management- Addressing Performance Issues Without Undermining Trust
1:57 – 💬 You need to understand that you must standardise how stuff across every team member so that your client’s expectations are consistently met.
4:49 – 💬 Instead of pointing the finger at the person, think about “What else they could have had in their arsenal of tools?” “What guidance could they have had?” or “How could the system be improved?”
28:10 – 💬 You’ve decided that your business will be run in a standardised and systemised way. Still, if your team isn’t on board with that and refuses to adhere to your created guidelines, they are a rogue in your business and a liability.
VALUABLE RESOURCES
Website: https://www.systemizeyoursuccess.com
Facebook Group: https://facebook.com/groups/systemsandoutsourcing/
LinkedIn: https://linkedin.com/company/systemsandoutsourcing/
Instagram: https://instagram.com/systems_and_outsourcing/
YouTube: https://youtube.com/@drsteveday42
ABOUT THE HOST
Steve used to be a slave to his business, but when he moved to Sweden in 2015, he was forced to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve’s been investing in property since 2002. He has a degree in Computing and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
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To learn more about team management, check out this episode on How to attract staff who contribute to your success
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