This episode is all about the Communications Assistant (CA) position. What is a CA? Why do you need one in your life? When should you be considering hiring one?
Steve advises to source a CA early on. He also details precisely why a CA is an essential member of your team.
A Communications Assistant is a gatekeeper between you and any incoming information. Be it e-mail, social media messaging like Instagram or Facebook, instant messaging like WhatsApp and SMS, or even voicemail or old-fashioned posts.
There is only a tiny percentage of this flow of information urgently that needs your attention or action. Your CA will filter all the data and ensure you only receive all that is pertinent.
Your CA will ensure your clients and other messages receive a reply in a timely fashion. Also setting a reasonable expectation for action on their request.
As the role expands and the CA becomes familiar with your systems and organisation, they can also assign tasks to the appropriate team member. You can utilise a task management app. And your CA can input all those actionable communications to assign them to the correct staff in the timeframe.
Set up rules for all the different types of communications. And within a few weeks, your CA will be fully able to circumnavigate you with unnecessary messaging.
‘Have somebody, a gatekeeper, between you and all that noise.’
‘The main role that I see the person having, especially in the early days, is that they literally get rid of all the rubbish that comes in.’
‘Every problem that comes into your inbox. Everything that you look at will take your attention away from the thing you should be doing that day.’
‘We do this by bringing those messages into our task management app. We have a systemised method for doing this. We know how they are assigned priorities, and who they’re assigned to if any actions need to be done before we pass things over. And then make sure those are chased up, and then the person is replied to in an appropriate time frame.’
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The RIGHT Assistants For Your Business by Dr Steve Day: http://bit.ly/sys-10
ABOUT THE HOST
Steve used to be a slave to his business, but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely, and after totally nailing this concept, he decided to spend his time helping other small business owners do the same. Steve’s also been investing in property since 2002. He has a degree in Computing and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners are overwhelmed because they don’t know how to create systems or get the right help.
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Have a Communications Assistant to help you with your day-to-day tasks!
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